Billing and AI call packs

• $289/month for your organization
• $10/month per staff seat
• Coming soon: the Accreditation Engine, at a planned price of $500/month as an add-on. It is not yet purchasable. AI call packs are available when you need them.

From your admin console, organization admins and managers can update the card and view or download past invoices. You'll get an emailed receipt for every payment.

Your plan includes 5,000 AI calls per month, shared across your organization. One call is one time a staff member runs an AI feature, such as polishing a note or drafting a summary. Saving notes, charting meds, printing and browsing never use AI calls.

Admins and managers control AI from the admin console:

• Turn AI off for your whole organization at any time.
• Cap how many AI calls each person can make per day, with separate limits for clinicians, frontline staff and admins and managers. The defaults are 80, 25 and 40.
• See this month's calls, with a warning when fewer than 1,000 remain.

When the monthly allowance runs out, AI pauses until next month. We never charge you automatically.

Need more? Buy a one-time pack. An admin buys a pack by card in the admin console, and the calls are added to the organization automatically once payment succeeds.

• 5,000 calls$49
• 25,000 calls$244
• 50,000 calls$488
• 150,000 calls$1,463
• 500,000 calls$4,875

Pack calls never expire, and the 5,000 included monthly calls are used first.

1. You'll get an email with a link to update your card. You can also do this from your admin console.
2. Stripe retries the payment several times over about two weeks. Your team keeps full access the whole time.
3. If the payment still hasn't gone through after the last retry, your account becomes read-only. Staff can still sign in and view records, but they can't add or change anything.
4. Editing comes back automatically once the overdue payment goes through. If it hasn't returned within a few minutes, sign out and back in.

You can cancel anytime from your admin console, or contact us and we'll do it for you.

• Every cancellation takes effect at the end of your current billing period. That applies to your $289 plan and your staff seats. Nothing is canceled immediately, and there are no prorated refunds for unused days. If you cancel on the second day of a billing period, your team keeps full access until that period ends. The Accreditation Engine is coming soon and is not part of what you pay today. Once it is available, canceling that add-on will also take effect at the end of its billing period.
• Each subscription is canceled separately. Once the Accreditation Engine is available, it will be billed on its own, so canceling your CONQER plan wouldn't cancel the add-on. Seats are canceled on their own as well.
• Changed your mind? You can undo a cancellation any time before the period ends.